We’re here for you. While the library doors may be temporarily closed, we are offering resources to help you stay in, stay healthy and stay connected. Use our curbside service to pick up books and other library materials. Join in our virtual programs, and explore our collection of digital materials and online resources.
Questions About Library Services
When will the library open to the public?
The Library Board of Trustees met on July 14, and after a lengthy discussion, decided that the library building will continue to remain closed to the public. The Board is focused on balancing access to library materials and resources with the health and safety of staff and patrons. Staff is actively working towards a plan for public visits. This next phase of reopening will likely be a walkthrough model with short visits and limited occupancy, where patrons may briefly stop in to use computers, browse the collection, and check out and pick up items. This approach will allow broader access to resources while limiting potential exposure to the novel coronavirus. In preparation for reopening, staff is implementing safety measures, such as installing protective barriers at service points, obtaining adequate cleaning supplies and sanitizers, establishing disinfecting protocols, and developing traffic patterns and building use guidelines. The Board will evaluate progress on safety measures, review updated COVID-19 recommendations, and discuss reopening timeframes at their August 4 meeting. Thank you for your patience and understanding as we navigate the pandemic and find new ways to serve you. We look forward to seeing your familiar faces as soon as we can.
What if my items are due?
Materials may be returned to the library’s exterior book drop. The book drop is located just outside the parking ramp exit gate on the Third Street side of the library. The book return bin in the 4th St entry is not accessible while the library is closed. Materials may also be returned to Washington County Library branches or Bayport Public Library.
I have a question about my account, library materials or library resources. Is there anyone that can help me?
Library staff is available by phone at 651.275.4338 and email at email@example.com on Mondays through Saturdays from 10:00 AM – 2:00 PM for assistance. Feel free to leave a message and we will get back to you during our regularly scheduled hours.
Can I apply for a library card?
Washington County residents are welcome to register for a library card by applying online. Upon verification, you’ll get a library card number and pin to access library materials and resources. You may also apply by calling our public services desk at 651-275-4338. Upon verification, you’ll get a library card number and pin number immediately and be able to access online library materials.
What is the status of library programs, events and meetings at the library?
All library programs and events scheduled at the library are canceled through July 31. Meeting space reservations have also been canceled. No future meeting room reservations will be accepted at this time. We are excited to be able to offer virtual programming. Check out our event calendar and join us online!
Can I drop off my materials in the book drop?
The outside book drop is open for returns. The book drop is located just outside the parking ramp exit gate on the Third Street side of the library. The book return bin in the 4th St entry is not accessible while the library is closed. Materials may also be returned to Washington County Library branches or Bayport Public Library.
Can I continue to place holds?
You can continue to place holds as usual in our catalog. When materials are available, they may be picked up by scheduling an appointment for our curbside service.
Is internet access available while the library is closed?
A new initiative by Stillwater Public Library provides internet access at home or on the go! Thanks to the generosity of the Stillwater Public Library Foundation, the library now loans Wi-Fi hotspots. These small mobile devices provide a wireless internet connection and are compatible with most laptops, tablets and cell phones. The library also has a new Wi-Fi rest area. Connect to Wi-Fi on the library’s lawn and parking lot on Fourth Street. Learn more!
What is the status of other libraries in Washington County?
Washington County Library branches reopened on Monday, June 29 with limited capacity and reduced hours. Due to the rising number of COVID cases in Washington County, Bayport Public Library returns to curbside pick-up only on Monday, August 3.
Curbside Pick-up of Library Materials
Use our curbside service to pick up books and other materials.
Step 1: Request library materials.
Complete the Book Bundle Request Form or call the library at 651-275-4338 to have library staff select materials for you based on genres (such as Adult Historical Fiction, Children’s Picture Books or Young Adult Nonfiction). You can request AV and magazines too. Please allow two days for staff to complete your request.
Step 2: Schedule a pick-up appointment
- You will get an email when your items are ready. Stillwater is utilizing a different pick-up process than Washington County so please use the following instructions when your materials are ready.
- After receiving the notification, register for a pick-up on our curbside calendar.
- Pick-up service is available from 10:00 AM – 2:00 PM on Tuesdays, Wednesdays and Saturdays and 10:00 AM – 6:30 PM on Thursdays.
- Staff may contact you to arrange an alternate date if we cannot accommodate your initial request because of demand.
- Pick-up must be scheduled at least one day in advance. No materials will be available for same-day pick-up.
Step 3: Pick-up your items during your appointment time
- Pick-up will be in the library’s parking ramp on Third Street.
- Please pull into the ramp and follow the signage. Materials will be placed in bags on tables arranged alphabetically by last name. Find the bag that is designated with the first four letters of your last name and the last four digits of your library card number.
- Please check the last four numbers of your library card prior to pick-up to help identify your materials.
- To ensure appropriate social distancing, we ask that only one patron is out of a vehicle at a time. Based on CDC recommendations, we encourage patrons to wear cloth face coverings when in this public space.
What if I am unable to access the library parking ramp?
We will have a Third Street entrance pick-up option available for patrons that are unable to access the parking ramp. Pick-up will be from 10:00-11:00 AM on Mondays or Fridays. If you need this service, please email firstname.lastname@example.org. Please include your name, phone number, and library barcode number in your email. The pick-ups are limited at this entrance so please help us keep these times available to those needing this service.
Staff are following safety precautions while delivering these services including social distancing, isolating returned materials for 3 days, wearing face masks, frequently washing hands, and staying home while sick. We encourage library customers to follow CDC guidance and take similar precautions for themselves.
Library Resources You Can Access From Home
- Download ebooks and digital audiobooks through cloudLibrary, RBdigital, and Libby. Need some how-to instructions? Check out our ebooks, eaudio and emagazines page.
- Download digital magazines through RBdigital.
- Watch and read along with video storybooks paired with nonfiction ebooks through BookFlix.
- Access online tutoring with Homework HelpNow.
- Practice language skills with Transparent Language.
- Check out this list of librarian compiled free activities to do from home!
- Hone career skills, prep for tests and much more!
Are you missing library programs? Check out our event calendar and join us online for virtual programming!
COVID-19 Resources You Can Access From Home
For information about food assistance, financial assistance, healthcare assistance, childcare resources, wifi locations, and other services available during COVID-19, please see our COVID-19 resources list. If there is a question not answered on this list, please email email@example.com and staff will try to research this for you.