We’re here for you. While the library doors may be temporarily closed, we are offering resources to help you stay in, stay healthy and stay connected. Use our curbside service to pick up books and other library materials. Join in our virtual programs, and explore our collection of digital materials and online resources.
Questions About Library Services
When will the library open to the public?
The Library Board of Trustees met on June 9, and, after a lengthy discussion, decided that the library building will remain closed to the public through July 31. The board’s focus was on balancing access to library materials and resources with the health and safety of staff and patrons. Based on board guidance, the library will continue to look for ways to enhance contactless service to patrons while actively working towards a plan for reopening. Safety measures, such as barriers at service points, adequate cleaning supplies and sanitizers, and guidelines on space usage and cleaning, will be included in preparations. The Board will review updated COVID-19 recommendations and discuss reopening timeframes at their July 14 meeting. While we are working hard to serve you in new ways, we miss opening our doors to you each day and interacting with you in person. We look forward to seeing your familiar faces as soon as we can.
What if my items are due?
To provide flexibility in keeping items, materials currently checked out are extended until July 6, 2020. All fees incurred during this period will be waived. Electronic materials, such as ebooks and digital audiobooks, will be returned automatically when they are due.
I have a question about my account, library materials or library resources. Is there anyone that can help me?
Library staff are available by phone at 651.275.4338 and email at email@example.com on Mondays through Saturdays from 10:00 AM – 2:00 PM for assistance. Feel free to leave a message and we will get back to you during our regularly scheduled hours.
Can I apply for a library card?
Washington County residents are welcome to register for a library card by applying online. Upon verification, you’ll get a library card number and pin to access library materials and resources. You may also apply by calling our public services desk at 651-275-4338. Upon verification, you’ll get a library card number and pin number immediately and be able to access online library materials.
What is the status of library programs, events and meetings at the library?
All library programs and events scheduled at the library are canceled through July 31. Meeting space reservations have also been canceled. No future meeting room reservations will be accepted at this time. We are excited to be able to offer virtual programming. Check out our event calendar and join us online!
Can I drop off my materials in the book drop?
The outside book drop is open, but there’s no need to return checked-out materials at this time. We’ve extended the due dates for all currently checked-out materials to July 6, 2020. This includes materials checked out from other libraries through InterLibrary Loan (ILL). The book drop is located just outside the parking ramp exit gate.
Can I continue to place holds?
You can continue to place holds as usual in our catalog. When materials are available, they may be picked up by scheduling an appointment for our curbside service.
What is the status of other libraries in Washington County?
Washington County Library branches reopen on Monday, June 29 with limited capacity and reduced hours. Bayport Public Library reopens on Monday, June 29 with services available by appointment.
Curbside Pick-up of Library Materials
Use our curbside service to pick up books and other materials.
Step 1: Request library materials.
Complete the Book Bundle Request Form or call the library at 651-275-4338 to have library staff select materials for you based on genres (such as Adult Historical Fiction, Children’s Picture Books or Young Adult Nonfiction). You can request AV and magazines too. Please allow two days for staff to complete your request.
Step 2: Schedule a pick-up appointment
- You will get an email when your items are ready. Stillwater is utilizing a different pick-up process than Washington County so please use the following instructions when your materials are ready.
- After receiving the notification, register for a pick-up on our curbside calendar.
- Pick-up service is available from 10:00 AM – 2:00 PM on Tuesdays, Wednesdays and Saturdays and 10:00 AM – 6:30 PM on Thursdays.
- Staff may contact you to arrange an alternate date if we cannot accommodate your initial request because of demand.
- Pick-up must be scheduled at least one day in advance. No materials will be available for same-day pick-up.
Step 3: Pick-up your items during your appointment time
- Pick-up will be in the library’s parking ramp on Third Street.
- Please pull into the ramp and follow the signage. Materials will be placed in bags on tables arranged alphabetically by last name. Find the bag that is designated with the first four letters of your last name and the last four digits of your library card number.
- Please check the last four numbers of your library card prior to pick-up to help identify your materials.
- To ensure appropriate social distancing, we ask that only one patron is out of a vehicle at a time. Based on CDC recommendations, we encourage patrons to wear cloth face coverings when in this public space.
What if I am unable to access the library parking ramp?
We will have a Third Street entrance pick-up option available for patrons that are unable to access the parking ramp. Pick-up will be from 10:00-11:00 AM on Mondays or Fridays. If you need this service, please email firstname.lastname@example.org. Please include your name, phone number, and library barcode number in your email. The pick-ups are limited at this entrance so please help us keep these times available to those needing this service.
Staff are following safety precautions while delivering these services including social distancing, isolating returned materials for 3 days, wearing face masks, frequently washing hands, and staying home while sick. We encourage library customers to follow CDC guidance and take similar precautions for themselves.
Library Resources You Can Access From Home
- Download ebooks and digital audiobooks through cloudLibrary, RBdigital, and Libby. Need some how-to instructions? Check out our ebooks, eaudio and emagazines page.
- Download digital magazines through RBdigital.
- Watch and read along with video storybooks paired with nonfiction ebooks through BookFlix.
- Access online tutoring with Homework HelpNow.
- Practice language skills with Transparent Language.
- Check out this list of librarian compiled free activities to do from home!
- Hone career skills, prep for tests and much more!
Are you missing library programs? Check out our event calendar and join us online for virtual programming!
COVID-19 Resources You Can Access From Home
For information about food assistance, financial assistance, healthcare assistance, childcare resources, wifi locations, and other services available during COVID-19, please see our COVID-19 resources list. If there is a question not answered on this list, please email email@example.com and staff will try to research this for you.